Thank you for choosing Comfort Plants for your apparel needs. As we partner with Printful for drop-shipping our custom products, we are committed to ensuring your satisfaction. Below are the details of our return policy:
Returns for Damaged, Defective, or Misprinted Items
- Claims for products that are misprinted, damaged, or defective must be submitted within 30 days after the product has been received. Please contact us with your order number, detailed information about the issue, and photographic evidence.
- If the issue is confirmed as our responsibility, we will arrange a replacement at no additional cost to you.
Lost Packages
- For packages lost in transit, please notify us no later than 30 days after the estimated delivery date. We will investigate the issue with the courier and if confirmed lost, a replacement will be sent at our expense.
Incorrect Address
- If an order is returned to our facility due to an incorrect address provided at checkout, you will be liable for reshipment costs once we confirm an updated address with you.
Unclaimed Shipments
- Shipments that go unclaimed are returned to our facility. You will be responsible for the cost of reshipment to yourself or your end customer.
Non-returnable Items
- We do not accept returns of sealed goods, such as face masks, which are not suitable for return due to health or hygiene reasons. If such items are returned, they will be disposed of.
Return Process
- Please contact us before returning any products. We will provide you with the appropriate return address and instructions. Note that returns should be sent back to our facility as specified in your return authorization.
- Unclaimed returns will be donated to charity after 30 days if not claimed.
Returned by Customer
- For any returns not covered by our policy (e.g., buyer's remorse or size exchange), you are responsible for the return shipping costs. Returns should be made within 30 days of receipt, and the items must be in their original condition and packaging.
- For customers residing in Brazil, regretting a purchase must contact our Customer Service within 7 days of receipt to express their desire to return the item. Conditions apply based on the item's usage and condition upon return.
European Union Consumer Rights
- Under the Directive 2011/83/EU, the right of withdrawal may not be provided for the supply of goods that are made to the consumer's specifications or are clearly personalized, as well as sealed goods which were unsealed after delivery.
Contact and Support
- For more information or assistance with your return, please contact our support team via our website. We are here to help ensure your satisfaction.